Commercial Support Commercial Support

Commercial support for the community edition sipXecs is not provided.  Full commercial support is available from eZuce for the commercial edition openUC.  eZuce offers the following:

  • Level 3 support with SLA
  • Commercial software maintenance
  • Training and Documentation
  • Professional Services
  • Support to Partners

eZuce was founded by the founders of SIPfoundry.  Getting support from eZuce means getting support from the core contributors to sipXecs.  Therefore, eZuce is in a unique position to offer high quality support with fixes developed by the maintainers of the software.

eZuce is focused to support mid-size to large organizations as well as partners serving such organizations.  In addition, eZuce offers a training, certification and accreditation program to partners serving the SMB market.

Professional Open Source Backed with Professional Support Professional Open Source Backed with Professional Support

Community Support

Through its mailing lists, forum and Wiki, the SIPfoundry community offers help to users of the sipXecs solution.  Issues can be filed using the SIPfoundry issue tracker.  The process of how to file an issue or suggest a new feature is described on the SIPfoundry Wiki.  We are making every effort to resolve issues as fast as possible, but of course cannot guarantee any time line.  Issues that affect many users and are reported with good problem description, a snapshot and call trace that shows the problem, and are reproducible are easier to fix.  If you are in need of support guarantees or a service level agreement, you should talk to eZuce for a commercial support arrangement.

Software Maintenance

SIPfoundry and its contributors and members make every effort to provide quality software. We issue maintenance releases for every major release of sipXecs that becomes available.  Timing of these maintenance releases varies.  

Software Maintenance and Support to EDU Members

A special offering for software maintenance and level 3 support is available to SIPfoundry EDU members.  Refer to the membership agreement for details or contact us for more information.

Support, Integration and Deployment Partners

If you are interested in becoming a partner, contact us for further information.  We will be announcing more details about our partner program shortly.  We are planning to offer training and certification for partners interested in working with the sipXecs solution and we are looking for qualified partners.