Open Source Edition
sipXecs is the open source edition of openUC, provided to the communty by eZuce through SIPfoundry.
Long Term Support
For the commercial openUC editions, eZuce offers Long Term Support (LTS) to customers. If you are interested in this offer, contact eZuce.
What our customers say
"The benefits of a commercial open source product easily beat every other proprietary product we have looked at. The economics are unquestionable and the product is architected to support our needs well into the future." Communications Manager, Large Global Retail Organization, 30,000 production seats on openUC.
"We were skeptical about trying to put an open source based solution into production. eZuce and openUC have delivered a commercial product and support on par with any solution we have implemented in the past." Robin Toturro, Telecom Manager, CRD, 500 production seats on openUC.
Differences between the open source sipXecs edition and openUC
As you can imagine we get that question a lot. We are excited that we are able to add, at a rapid pace, incremental features to both our open source sipXecs edition and our commercial openUC editions. sipXecs is quickly establishing itself as the leading open source software based unified communications solution and we want to keep it that way.
The following editions are available:
- sipXecs Community Edition 100% open source
- openUC Enterprise Edition is for large enterprise and for unlimited number of servers
- openUC Business Edition is for 76 to 200 seats with a maximum of 2 servers
- openUC UMC is for media services only as a UC add-on to an existing legacy PBX system
- openUC SMB is up to 75 seats and one server
sipXecs / openUC Version Comparison | ||||||
 |  | |||||
| Recommended For | openUC is recommended for Corporations, Governments, Universities, and other organizations looking for an enterprise scale, production-ready open source UC solution that is typically under 1/5th of the cost of traditional legacy (IP) PBX systems. | sipXecs is recommended for smaller deployments in the SMB market and for developers. As this version is unsupported it is intended to be used by those happy to spend time and resources to be self-sufficient. | ||||
| Platform Support | Certified on Red Hat Enterprise Linux including virtualization in Amazon EC2 AWS. | Developed to run on an open source stack. | ||||
| Scalability and High Availability | Certified and tested up to 30,000 users (release 4.4), extending to 50,000 users (release 4.6), clustered and geo-redundant and with redundant media services and branch survivability. | Redundant call control only with limited clustering and no redundant media services, designed for smaller deployments. | ||||
| Redundant Media | Redundant media servcices including voicemail with flexible backend storage options for easy backup & restore and disaster recover. | Non-redundant media services with local storage. | ||||
| Session State | Redundant and scalable Session State Server (SSS) for scalable and reliable presence and Busy Lamp Field (BLF) functionality in a large cluster. | Open source Resource List Server (RLS) for non-redundant session state with limited scalability. | ||||
| Cluster Management | Location service for automated and dynamic cluster configuration. Used for large clusters to dynamically configure DNS,route traffic, and reliably recover from node outages. | No dynamic re-routing of traffic. | ||||
| Contact Center | Skills based contact center solution with priority routing and flexible queue recipe configuration for calls, voicemail, and email routed to a distributed agent population. Redundant servers and scalable. Dashboard based agent workstation (agent and supervisor) with reporting. | Open source contact center solution with community provided agent portal, non-redundant, and scalable to smaller agent populations. | ||||
| Codecs | Commercial G.729 codec support with bulk licensing. | Community G.729 codec support provided by FreeSWITCH and licensed per port. | ||||
| Support | Full commercial support with Service Level Agreements (SLA) for guaranteed response time and escalation. Fast turn-around time for patches and fixes. Support coverage includes certified phones and gateways for single point of contact. | None provided. | ||||
| License | Commercial license with End User License Agreement (EULA) from eZuce. | AGPL v3 license with additional attribution requirement, and allows SIPfoundry to use your name and logo to identify you as a user of sipXecs. | ||||
| Documentation and Training | openUC icludes administrator and end user documentation, including application and configuration guides. In addition, eZuce provides technical training for administrators and partners. | Community Wiki, mailing lists, and forum. | ||||
| Upgrades & Maintenance | Timely maintenance releases and upgrade support / automation. | Maintenance builds on a best effort basis. | ||||
| Trials & Pilots | eZuce supports customer trials and pilots with a specific trial agreement, system design, and including support throughout the trial or pilot. | Free to download and try | ||||
| Licensing | Subscription and perpetual licenses. Very simple per user licensing with all features included. | No software license fee - free to use. | ||||
openUC Clients and Application Integration | ||||||
| | | |||||
| Verge client | The eZuce Verge client, available with our commercial openUC edition only, is a powerful cross-platform client that combines Instant Messaging (IM) with Unified Messaging (UM), conferencing, and calling. Verge offers a presence based and immersive user experience that greatly improves your communications experience. You can easily escalate communications from chat to a voice or video call, or from group chat to a conference call. Available for Windows, Mac, and Linux. | n/a | ||||
| Outlook Add-in | The eZuceOutlook add-in, available with the commercial openUC edition only, communications enables Outlook 2010 in a very comprehensive way. It enhances Outlook 2010 in five critical areas with embedded communications features: a) presence based communications where presence is seamlessly integrated into Outlook, b) conference invites with instant click-to-call and dynamic conference management, c) unified messaging integration, d) address book synchronization and social activity stream integration, and e) instant phone book search, click-to-call for phone numbers in message body, and other calling features. | n/a | ||||
| Verge Mobile | Verge Mobile, available with the commercial openUC edition only, is a client for smartphones and tablets. It replaces a conventional fixed mobile convergence (FMC) client, enabling instant call backs, phonebook look-ups with click to call, unified messaging integration and management, dynamic conference management, as well as missed calls alerts. Initially it is available for Android and iOS (iPhone and iPad) platforms. | n/a | ||||
| Call Accounting | Commercial call accounting package that connects to openUC for detailed graphical call accounting reports. | n/a | ||||
| Phone Features | Advanced Polycom phone features, such as hot desking for nomadic workers, on the phone forwarding, and other advanced features are available for the commercial openUC edition only. | n/a | ||||
| Application integration | Additional integration for different applications to communications enable other Web based applications frequently used in enterprise. | n/a | ||||
Note: Some features and capabilities described above are still in beta or have not yet been released. Please contact eZuce for specific release information.